OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
98 ratings and 58 comments received in the last 90 days.
09 September 2025
Douglas Park were very accomodating given my circumstances and were able to support throughout.
29 August 2025
From start to finish, we received friendly, professional and prompt service from Archie Cruickshank at the Douglas Park Mini Sales Centre. Great attention to detail and his input really helped us in choosing the right car for us.
19 August 2025
Really friendly people and Josh did a fantastic job at making the whole process easy and enjoyable.
16 August 2025
Helpful service
15 August 2025
See above
11 August 2025
Very attentive and informative
06 August 2025
Good comms
03 August 2025
Staff were great and attentive
31 July 2025
The whole experience was just made so smooth, no issues and everything explained well
05 September 2025
Car has just had a service and now it is saying a vehicle inspection needed. Why could it not been done at same time
02 September 2025
No one call me to collect the part when it's ready
18 August 2025
Ross and the team are do helpful.
18 August 2025
Everything was at a high level of care and attention.
18 August 2025
On my recent visit I was met with Billy, assistant service manager and given the opportunity to explain the key failure to John the technician who would be working on the car and introduced to Paul the service advisor who would be liaising with me.
16 August 2025
Problems fixed
16 August 2025
Communication was excellent. Paul in the Service department kept me informed throughout the recall process and answered all my queries. And added bonus was being given a selflessly clean car back.
14 August 2025
Paul Werbyck, from the Service Reception Desk was my point of contact. He was professional, polite and very personable. He kept me updated regarding the service and provided accurate information. A great ambassador for the company
14 August 2025
A much better atmosphere than the previous visit. I felt the team were more friendly, less pushy, and attentive.
14 August 2025
Great service .
10 September 2025
Extremely poor admin throughout. Paperwork needed done twice, car could not be handed over when arranged due to poor admin.