OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
68 ratings and 46 comments received in the last 90 days.
15 February 2026
Emma was excellent and guided me every step of the way
30 January 2026
Josh was brilliant and the experience was easy
29 January 2026
I often find it quite intimidating when buying a new car due to pushy sales people who often then put me off. Emma was brilliant from start to finish, never felt pressured and everything was never any problem. Would highly recommend her!
25 January 2026
Emma was most helpful with all information
15 January 2026
Emma was fantastic! She was very friendly and helpful, and great communication throughout.
23 December 2025
Friendly knowledgeable staff. Welcoming and efficient
15 December 2025
No hassle. Up front details.
13 December 2025
I had a lovely time visiting to test drive the mini and the process of purchasing was smooth. It was good that I was shown how to use some features of the car as it was a bit overwhelming the amount of features it has.
06 December 2025
Nothing was too much to ask and no question was a silly one.
19 February 2026
I felt I was treated very badly. My car only required a new rear wiper arm and blade but you managed to break the motor during the repair. I know the motor was still working when I left my car. And I had to negotiate between you and Halfords.
16 February 2026
From start to finish, I could not fault the service at Douglas Park. The drop off facility was extremely slick and I was kept regularly informed about progress.
16 February 2026
Paul in the service department was very helpful and professonal. Josh, who sent me the health check video was also very professional. Both were great. Booking my car in for the service was very easy. My phone call was taken promptly.
14 February 2026
Paul was very professional kept me updated and showed interest not just a transaction .
13 February 2026
Very helpful
12 February 2026
Although I arrived early morning, my car wasn't taken not inspected until mid afternoon. From this my car was deemed hazardous to drive. Fortunately a courtesy car wasn't found to travel home. Evidence of a lack of communication between all concerned
11 February 2026
The job was done within timescale
11 February 2026
Paul's customer service was excellent, he came to me regularly with time updates as I waited and when things took longer than expected very kindly compensated me for the inconvenience.
08 February 2026
The issue with the car was quickly resolved at a suitable time and courtesy car was provided, which was very helpful. Overall very straightforward process. Very friendly helpful staff members. Excellent after sales service provided.
03 February 2026
The staff were lovely, very helpful, and good at explaining the results of the assessment with me. I loved the video I got of the issues identified. Hire car was available.
FIND Douglas Park Edinburgh.
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
17 February 2026
The vehicle arrived earlier than expected, and the service is good.