About Your Local MINI Retailer | Douglas Park Edinburgh

Automatic
Petrol

Automatic
Electric
Petrol

Automatic
Electric

Automatic
Petrol

Automatic
Electric

Automatic
Electric

Automatic
Petrol

Automatic
Petrol

Automatic
Electric

OUR CUSTOMER REVIEWS

SERVICE

4.0

NEW CAR SALES

3.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

107 ratings and 64 comments received in the last 90 days.

02 June 2025

Emma was very helpful from start to finish. We were made very welcome and I was kept informed from ordering my new mini until it was delivered to site and then picked up

13 May 2025

We are happy with the car and with the service we received from James.

02 April 2025

The sales team sourced the perfect car for me and ensured a swift progress from my initial research to actually driving off following a full and detailed handover. Wonderful!

02 April 2025

A few issues occurred with paperwork and vehicle readiness but the team resolved quickly & effectively

03 June 2025

Staff were helpful and professional but communication could be improved - I had to phone to chase the status of my car's MOT when I had not heard anything by 4pm

01 June 2025

When I booked my car in and again on arrival I stated that I wouldn't be picking my car up until the following week and twice I got a phone call to say it was ready for collection!

26 May 2025

As before do well looked after by Service Team, especially by Shaun.

26 May 2025

From start to finish, the team at Douglas Park were great. They were all courteous and professional.

25 May 2025

The email and text received prior to the collection did not read that my vehicle was being collected. I called DP and David confirmed that DP do not have pre appointments texts and emails which include collections.

25 May 2025

Highly professional

20 May 2025

All good no issues

19 May 2025

Car fixed on schedule

18 May 2025

Didn't speak to a mechanic. Previously a mechanic has spoken to me. And a video of the service has been sent.

18 May 2025

See above - my check engine light is still on.

See all reviews

17 May 2025

Obliging and speedy

17 May 2025

Car collected, MOT carried out and car returned. Very smooth process.

11 May 2025

Service completed promptly with regular updates provided as to progress

11 May 2025

Shaun was extremely helpful. Lots of good advice. ?? I was relieved that I did not have to pay out more unnecessarily. Shaun quickly took my key to have a battery changed when my car would not start. Thank you.

10 May 2025

It was quick and efficient

10 May 2025

The courtesy car was ready, my car was dealt with quickly and valeted at no extra charge.

09 May 2025

I was updated regularly and I found the staff friendly and courteous. The only issue was prices I was quoted were not accurate and I wasn't given a final figure until I was paying.

01 May 2025

Warning on car re brake pads and local garage said it was ok. Mini garage checked and the brake pad sensors needed replaced. They carried out the work free of charge and also valeted the car . Will be using this garage from now on .

30 April 2025

Work was carried out quickly and courtesy car was provided when car part was not avaliable

28 April 2025

Quick and easy to deal with and was able to work in the show room while I waited.

26 April 2025

The process is smooth. Follow up while doing the services and after service

25 April 2025

Shaun was really lovely to deal with, very friendly and helpful. Kept me up to date with everything

25 April 2025

Previous appointment, I was required to drop my car off early morning for my car to be held with you most of the day, however, my appointment was changed and I was guaranteed my car back between 12/1pm. Due to my work commitments.

24 April 2025

The whole process was fine, and I was kept informed of an MoT issue promptly that would have meant a fail.

20 April 2025

I have had considerable difficulty in contacting the service department by telephone but have had a very good helpful experience with one of the service staff who may be the service manager or his/her assistant.

18 April 2025

Great service

17 April 2025

Good service.

17 April 2025

Car broke down, warranty assistance arrived, established total failure of front spring. Recovered having damaged wheel replaced by space saver and escorted to Douglas Park. A curtesy car was provided- no fuel in it eventually, we had to get to En

16 April 2025

Jimmy was great!

16 April 2025

My car failed MOT on one tyre. There was no replacement tyre in stock so I had to leave the car overnight, which was not ideal.

16 April 2025

no video supplied showing MOT work required, no option to get courtesy bus back into town or pick up which I relied on before, and no showroom open on Saturday at Mini. Did not have a good customer experience and staff not engaging.

13 April 2025

It's changed since it was Peter Vardy, will take time to settle in

09 April 2025

It was my first time with Douglas Park Edinburgh, I am not happy

08 April 2025

Work was completed as expected and received unexpected complimentary car wash

08 April 2025

See above - give them a raise!

08 April 2025

You did not clean the boot that you get paid to clean all the car not happy about it really disappointed only got one cup of coffee and wasn't looked after like the other company

06 April 2025

Can't find any fault

04 April 2025

I have written direct to manager at Douglas Park Edinburgh

02 April 2025

The job was done as arranged but less "customer experience" and lower costs would be appreciated.

02 April 2025

We had asked for a replacement

01 April 2025

Everything fine, but service centre unable to update sat-nav - not allowed for some reason.

01 April 2025

Everyone I spoke to treated me with the upmost respect. Absolutely No pressure to buy but consideration for my concerns.

01 April 2025

I didn't feel it was the same level of service as before and my car was not washed and intact still had the plastic covering on the seat which had blown out and was stuck across the drivers side of my car.

31 March 2025

Staff were very helpful

30 March 2025

Booked in at 9 o'clock was told it would take 2 hours.It took 4 hours with no updates. Washed the car and i asked for them to hoover my boot which I emptied and they took note of this and it wasn't done.very poor

30 March 2025

Good communications

29 March 2025

Service was prompt, communication was timely and efficient and the car was immaculate when I collected it.

29 March 2025

Poor communication Had request courtesy car but this had not been arranged No feedback re service just invoice Car sat in forecourt and it took me to ask to find out service was complete On a positive service was done in under 3 hours

25 March 2025

Most was done quickly while I waited in a comfortable environment

25 March 2025

Excellent service from making the appointment to turning up on the day. I was kept well informed.

23 March 2025

Simple, fix the car, no hassle

23 March 2025

Good staff

22 March 2025

It was efficient and they kept me informed about the status of my car

20 March 2025

Effective diagnostic and repair.

18 March 2025

Although the service was at BMW garage next door the staff were friendly and helpful

18 March 2025

Issue was eventually fully resolved and I'm glad the time was taken to get it right

17 March 2025

Again perfect

17 March 2025

Returned on the same day. Courtesy car provided.

15 March 2025

The attitude of your staff to the inconvenience of the situation

14 March 2025

From drop off to pick up, everyone was very helpful.

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