OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
66 ratings and 45 comments received in the last 90 days.
29 January 2026
I often find it quite intimidating when buying a new car due to pushy sales people who often then put me off. Emma was brilliant from start to finish, never felt pressured and everything was never any problem. Would highly recommend her!
25 January 2026
Emma was most helpful with all information
15 January 2026
Emma was fantastic! She was very friendly and helpful, and great communication throughout.
23 December 2025
Friendly knowledgeable staff. Welcoming and efficient
15 December 2025
No hassle. Up front details.
13 December 2025
I had a lovely time visiting to test drive the mini and the process of purchasing was smooth. It was good that I was shown how to use some features of the car as it was a bit overwhelming the amount of features it has.
06 December 2025
Nothing was too much to ask and no question was a silly one.
30 November 2025
Well looked after by staff
27 November 2025
Customer service was excellent
12 February 2026
Although I arrived early morning, my car wasn't taken not inspected until mid afternoon. From this my car was deemed hazardous to drive. Fortunately a courtesy car wasn't found to travel home. Evidence of a lack of communication between all concerned
11 February 2026
Paul's customer service was excellent, he came to me regularly with time updates as I waited and when things took longer than expected very kindly compensated me for the inconvenience.
11 February 2026
The job was done within timescale
08 February 2026
The issue with the car was quickly resolved at a suitable time and courtesy car was provided, which was very helpful. Overall very straightforward process. Very friendly helpful staff members. Excellent after sales service provided.
03 February 2026
The staff were lovely, very helpful, and good at explaining the results of the assessment with me. I loved the video I got of the issues identified. Hire car was available.
02 February 2026
The service was carried out on time. We were kept well informed about progress and given clear I formation about any issues arising. Staff were friendly professional and heloful
01 February 2026
We're very helpful
30 January 2026
Super helpful
28 January 2026
Friendly and helpful staff. My appointment was supposed to be scheduled as a wait appointment but when I got there, it wasn't but that wasn't an issue and they managed to complete my service and MOT in a timely manner.
24 January 2026
Great service and regular updates
FIND Douglas Park Edinburgh.
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
30 January 2026
Josh was brilliant and the experience was easy