OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
69 ratings and 49 comments received in the last 90 days.
25 January 2026
Emma was most helpful with all information
15 January 2026
Emma was fantastic! She was very friendly and helpful, and great communication throughout.
23 December 2025
Friendly knowledgeable staff. Welcoming and efficient
15 December 2025
No hassle. Up front details.
13 December 2025
I had a lovely time visiting to test drive the mini and the process of purchasing was smooth. It was good that I was shown how to use some features of the car as it was a bit overwhelming the amount of features it has.
06 December 2025
Nothing was too much to ask and no question was a silly one.
30 November 2025
Well looked after by staff
27 November 2025
Customer service was excellent
18 November 2025
My locals sales representative was good at keeping contact and I had a good experience with the purchase. Everything was clear and smooth.
28 January 2026
Friendly and helpful staff. My appointment was supposed to be scheduled as a wait appointment but when I got there, it wasn't but that wasn't an issue and they managed to complete my service and MOT in a timely manner.
24 January 2026
Great service and regular updates
22 January 2026
Easy to book in, drop off quick and phone call to let me know when car was ready. I also liked that you contacted me to let me know my MOT was due and it was easy to make the appointment.
22 January 2026
Friendly, courteous and efficient service on our visit for MOT and service of our Mini.
19 January 2026
Very helpful staff.
19 January 2026
Work done in timely manner (early in fact) - part sourced and fitted same day.
18 January 2026
Great polite service from staff , service ridiculously expensiveg and service team didn't check additional points I asked for .
15 January 2026
Friendly service
14 January 2026
Staff were nice and friendly, however, it was clear my notes on the online checking hadn't been read, and when I arrived it seemed they'd never had a service before. My car got a wash, inside great, outside it's got scratches over the paintwork.
12 January 2026
Every went smoothly Very happy with my visit
FIND Douglas Park Edinburgh.
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
29 January 2026
I often find it quite intimidating when buying a new car due to pushy sales people who often then put me off. Emma was brilliant from start to finish, never felt pressured and everything was never any problem. Would highly recommend her!