OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
107 ratings and 66 comments received in the last 90 days.
16 August 2025
Helpful service
15 August 2025
See above
11 August 2025
Very attentive and informative
06 August 2025
Good comms
03 August 2025
Staff were great and attentive
31 July 2025
The whole experience was just made so smooth, no issues and everything explained well
29 July 2025
The car sourced for me is above my original expectations. Ross kept me up to date with all aspects of the order and progress from order to delivery was efficiently quick. On delivery Eilidh was very patient in showing me all the controls.
23 July 2025
Josh dealt with us from beginning to end and kept us updated constantly
06 July 2025
All staff interactions were great however as previously stated the lack of negotiation power at purchase was disappointing.
18 August 2025
Everything was at a high level of care and attention.
18 August 2025
Ross and the team are do helpful.
18 August 2025
On my recent visit I was met with Billy, assistant service manager and given the opportunity to explain the key failure to John the technician who would be working on the car and introduced to Paul the service advisor who would be liaising with me.
16 August 2025
Communication was excellent. Paul in the Service department kept me informed throughout the recall process and answered all my queries. And added bonus was being given a selflessly clean car back.
16 August 2025
Problems fixed
14 August 2025
A much better atmosphere than the previous visit. I felt the team were more friendly, less pushy, and attentive.
14 August 2025
Great service .
14 August 2025
Paul Werbyck, from the Service Reception Desk was my point of contact. He was professional, polite and very personable. He kept me updated regarding the service and provided accurate information. A great ambassador for the company
07 August 2025
Had never bought a car before but the staff made everything easy.
06 August 2025
Helpful staff, kept informed on progress throughout day and alerted to any issues.
19 August 2025
Really friendly people and Josh did a fantastic job at making the whole process easy and enjoyable.