OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
63 ratings and 44 comments received in the last 90 days.
15 December 2025
No hassle. Up front details.
13 December 2025
I had a lovely time visiting to test drive the mini and the process of purchasing was smooth. It was good that I was shown how to use some features of the car as it was a bit overwhelming the amount of features it has.
06 December 2025
Nothing was too much to ask and no question was a silly one.
30 November 2025
Well looked after by staff
27 November 2025
Customer service was excellent
18 November 2025
My locals sales representative was good at keeping contact and I had a good experience with the purchase. Everything was clear and smooth.
13 November 2025
Terrific staff
07 November 2025
I had a good initial sales experience then agent left the business and I was in limbo - new guy didn't engage with me-in fact I never met or spoke to him. At handover he was on holiday and the paperwork was incorrect-tbf the guy left with it was good
06 November 2025
A very pleasant saleswoman, and it's probably my fault that I had to ask several questions later as issues turned up and via email rather than at the sales time.
06 January 2026
After the service, I was informed that the car was ready for collection. However, when I arrived, I noticed that the car had not been vacuumed or washed. I informed the staff, and he apologized for the oversight and had the car washed and vacuumed.
29 December 2025
I would have been completely satisfied, if I did not have to remind staff that my car did not get a complimentary clean. However, they apologised, offered me coffee, and got my car cleaned and parked right in front, that made me feel valued.
29 December 2025
Straightforward, good communication. Disappointed I didn't get a complimentary car wash as I did previously.
26 December 2025
Service was carried out without issue and at a reasonable price
23 December 2025
Usually, car is given a complimentary wash - it wasn't done this time. Maybe because it was just brake fluid? Previously I was given a complimentary video spot check, whilst my car is up on the ramp, that also didn't happen this time either.
20 December 2025
Because nothing went wrong
20 December 2025
Shaun sorted my car play . which wasn't done the year before even although I asked the receptionist.
10 December 2025
It showed you a video of the mini being checked and took very good car of your car it was sparkling in side and outside first class job
09 December 2025
Problem dealt with very efficiently
02 December 2025
Very professional and friendly staff
FIND Douglas Park Edinburgh.
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
23 December 2025
Friendly knowledgeable staff. Welcoming and efficient