OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
105 ratings and 72 comments received in the last 90 days.
29 August 2026
The staff were extremely helpful and made me feel very welcome and kept me up to date with every process, Marta was so lovely and helpful made the process very easy I'd never driven an automatic before and she was very understanding with that
26 August 2026
Arranging test drive, choosing options was simple and straightforward. Got clear advice and help.
04 August 2026
Finlay and Stuart went out of their way to help from the moment I phoned to the moment I collected the car
29 July 2026
Finlay, my sales executive, was excellent. He was friendly, polite, knowledgeable and enthusiastic about the brand. Indeed the whole team with whom I dealt was like that. I was helped through the process but never pressured.
30 September 2026
Everything done very efficiently.The ladies at the service reception were very helpful and efficient.
29 September 2026
Offered flexible pick-up arrangements. Good video report of inspection. Pleasant reception staff.
29 September 2026
Extremely expensive, price not told upfront. Advised to get new tyres as well, but when I asked if they were run-flat or not, they couldn't tell me.
29 September 2026
friendly staff
27 September 2026
The customer service was very good. Communication was good and they were able to accommodate me, so it fit run my schedule.
27 September 2026
The service staff have been so accommodating and knowledgeable, super friendly and overall highly professional. Particularly Agija, 10/10 staff!
26 September 2026
Exceptional personal service
25 September 2026
Timing was adapted to fit my timescale Work carried out effectively Communications were clear and helpful
24 September 2026
They're not interested
23 September 2026
Booked a waiting service and car was ready on time.
FIND Douglas Park Edinburgh.
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon:09:00 - 19:00
- Tue:09:00 - 19:00
- Wed:09:00 - 19:00
- Thu:09:00 - 19:00
- Fri:09:00 - 18:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 468 7373
Edinburgh as well as surrounding areas including Musselburgh, Bonnyrigg, Dalkeith and Tranent
06 September 2026
Customer service very poor. Very disappointed with my experience of buying a mini from the Douglas Park Edinburgh branch.