OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
91 ratings and 55 comments received in the last 90 days.
07 October 2025
The car is everything we wanted it to be.
02 October 2025
great team, very welcoming and informative. Always kept me up to date
26 September 2025
It was great
25 September 2025
Flawless, from start to finish.
25 September 2025
Lovely Salesman
23 September 2025
Very friendly service with regular updates. Able to answer any questions I had promptly.
22 September 2025
Ross was very efficient and helpful during the process of buying my car, he was very personable. He made the process very smooth, the other staff members were very friendly and delivery day couldn't have gone any better.
17 September 2025
This is our third mini, and as such, we knew what we wanted, and were pleased with the car.
10 September 2025
Extremely poor admin throughout. Paperwork needed done twice, car could not be handed over when arranged due to poor admin.
02 November 2025
Fantastic communication
01 November 2025
Ease of booking, friendly helpfull service.
31 October 2025
From booking to the service itself was all excellent
27 October 2025
First class service. Will definitely be using them again!
24 October 2025
My Countryman had a Health Check. The video didn't down load. When I collected the car I was told that I'd been sent a copy of the VHC. Disappointed I wasn't called or made aware of the issues whilst on site - 1 item was 'red'. Most unprofessional.
21 October 2025
I think they thought I was buttoned up the back, and tried to fob me off but no way when in for a recall EGR value would my car use 120 miles or 2 bar of fuel
21 October 2025
Bodywork service great fast turnaround friendly staff
14 October 2025
Faultless
14 October 2025
Excellent, above and beyond, levels of service, totally satisfied and many thanks to Shaun and his team for dealing with our minor incident promptly, hassle free, and for making us feel completely reassured.
14 October 2025
Brilliant service and pricing
FIND Douglas Park Edinburgh
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:09:00 - 19:00
- Sat:09:00 - 17:00
- Sun:11:00 - 17:00
Phone
- 0131 468 7373
Address
- 19 Seafield Road East, Edinburgh, EH15 1ED
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 12:30
- Sun:Closed
Phone
- 0131 468 7373
22 October 2025
Everyone treated us well. Jimmy, Alan and Eilidh all helped us and were each excellent. Great customer service!