OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
112 ratings and 67 comments received in the last 90 days.
13 May 2025
We are happy with the car and with the service we received from James.
02 April 2025
A few issues occurred with paperwork and vehicle readiness but the team resolved quickly & effectively
02 April 2025
The sales team sourced the perfect car for me and ensured a swift progress from my initial research to actually driving off following a full and detailed handover. Wonderful!
13 March 2025
Paul was great to deal with and answered all questions. Seemless transfer over from old contract to new. Await settlement payment is all as expecting that shortly.
03 June 2025
Staff were helpful and professional but communication could be improved - I had to phone to chase the status of my car's MOT when I had not heard anything by 4pm
01 June 2025
When I booked my car in and again on arrival I stated that I wouldn't be picking my car up until the following week and twice I got a phone call to say it was ready for collection!
26 May 2025
As before do well looked after by Service Team, especially by Shaun.
26 May 2025
From start to finish, the team at Douglas Park were great. They were all courteous and professional.
25 May 2025
The email and text received prior to the collection did not read that my vehicle was being collected. I called DP and David confirmed that DP do not have pre appointments texts and emails which include collections.
25 May 2025
Highly professional
20 May 2025
All good no issues
19 May 2025
Car fixed on schedule
18 May 2025
Didn't speak to a mechanic. Previously a mechanic has spoken to me. And a video of the service has been sent.
18 May 2025
See above - my check engine light is still on.
02 June 2025
Emma was very helpful from start to finish. We were made very welcome and I was kept informed from ordering my new mini until it was delivered to site and then picked up